At StratEdge Consulting, we strive to provide high-quality services tailored to our clients' business needs. This Return & Refund Policy outlines the conditions under which refunds, cancellations, or modifications to our services may be requested.
By engaging with our services, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected].
1. General Policy
Due to the nature of consulting services, refunds are only available under specific conditions outlined below. We encourage clients to carefully review service details and discuss expectations with us before confirming engagements.
Refunds or adjustments may be considered in cases involving:
Service delivery issues (e.g., failure to provide agreed-upon consulting sessions).
Billing errors (e.g., duplicate payments or incorrect charges).
Unforeseen circumstances that prevent the fulfillment of services as agreed.
All refund requests are reviewed on a case-by-case basis.
2. Eligibility for Refunds
A refund may be issued under the following conditions:
2.1 Service Not Provided
If a scheduled consulting service is not delivered due to our inability to fulfill the commitment, a full or partial refund may be granted.
2.2 Billing Errors
If an incorrect charge is applied to your account (e.g., duplicate transaction), the discrepancy will be reviewed, and a refund for the excess amount will be processed.
2.3 Client-Initiated Cancellations
If a client cancels a scheduled service before it has been initiated, a partial refund may be considered, depending on the timing of the cancellation.
More than 7 days before service commencement: Eligible for a full refund, minus administrative processing fees.
Less than 7 days before service commencement: Eligible for a partial refund (percentage to be determined based on preparation time invested).
After service has begun: No refunds will be issued.
2.4 Service Dissatisfaction
If a client is dissatisfied with a service provided, we encourage direct communication to resolve the issue. Refunds will be considered only if:
The concerns raised are valid and verifiable.
The service did not meet the agreed-upon scope or deliverables.
All disputes must be reported within 14 days of service completion for review.
3. Non-Refundable Situations
Certain situations do not qualify for refunds:
Services that were correctly delivered as agreed.
Client dissatisfaction based on subjective preferences rather than service quality.
Cancellations requested after a service has been completed.
Missed appointments or consulting sessions without prior notice.
Refund requests outside the specified timeframe.
4. How to Request a Refund
To submit a refund request, follow these steps:
Contact Us – Email [email protected] with your request, including relevant details (e.g., invoice number, service date).
Provide Documentation – If applicable, include proof of payment and any correspondence related to the issue.
Review Process – Requests are evaluated within 7 business days, and you will receive a response regarding approval or denial.
Refund Processing – If approved, the refund will be processed via the original payment method.
5. Refund Processing Time
Once a refund is approved, the processing time depends on the payment method used:
Credit/Debit Card Payments: Typically processed within 5-10 business days.
Bank Transfers: May take up to 14 business days depending on banking institutions.
Digital Payments: Processing times may vary based on the provider’s policies.
Refunds will be issued only to the original payment method used during the transaction.
6. Modification of Services
If a client wishes to modify an upcoming consulting session or service:
Requests for rescheduling or adjustments should be made at least 48 hours before the scheduled session.
Requests made less than 48 hours before the scheduled session may be subject to administrative fees.
Any modifications must align with the original scope of service agreed upon.
7. Contact Us
For further inquiries regarding our Return & Refund Policy, please reach out using the details below:
📍 Address: 19 Loughborough Rd, Myatts Field South, London SW9 7TA, United Kingdom
📞 Phone: +44 207 737 4999
📧 Email: [email protected]
We appreciate your understanding and look forward to providing high-quality business consulting services.
